Apó E. Hápá
Sorsogon City, [01.09.18] – A driver’s license holder has bemoaned against the Sorsogon Land Transportation Office in Sorsogon for its sluggish speed in the processing of his driver’s license, has broke his patience and sought media intervention this morning why his license renewal is taking too long.
According to the informant’ complaint who send his grievance to The Philippine Examiner – the unexplained lengthy renewal of his license is a time-consuming and annoying.
In his message he stated:
“Grabe ang LTO pasakit sa nag renew license nan nag kua hanggan nyan yadi pa ako sa LTO. Makua san license ko sabi sa akon didi ina abot ini madaling araw, nag renew ako san December 7, 2017 balik daw ako January 9 hanggang nyan na gabi yadi pa ako. Paki batikusi man maka hirak man ang tawo didi grabeng pasakit halos sunod-sunod nan aldaw o madaling araw na sinda inaabot salamat tabi.”
LTO is giving us so much hardship in renewing license that until now I am still here. I will get my license I was told that it will take until dawn of the next day, I filed my license renewal last December 7, 2017 and I was scheduled to come back on January 9, until tonight I am still here waiting for my license. Please make a commentary on this because it’s a pity for us and its causing pain on us who are waiting until morning to get our license]
Meanwhile, Bicol Land Transportation Office Assistant Regional Director Vince Nato replied to The Philippine Examiner query through text message.
ARD Nato replied to the query in vernacular “Alas 3:00 na nin maagahon nag uruli an mga empleado maserbisyohan lang an publiko. Iba na kaya an proseso nyan. Kaipuhan personal ta mapicture, ma finger biometrics and digital signature para sa data base.”
[Its 3:00 o’ clock in the morning the employees went home just to serve the public, the renewal process was already changed.It is now required for the applicants to personally appear to the office for picture taking, biometrics and digital signature for the data base.”
LTO – Bicol Assistant Regional Director Vince Nato ended by admitting that their office is facing the same problem all over the country and he is willing to reach out the public by explaining the glicthces their office is facing.